Knowledgebase Documentation #3

Perfect Digitals designs and implements knowledge bases, online help systems, and documentation portals for supporting organizations and end users

What is a knowledge base?

A knowledge base empowers your company and/or end users to independently assist themselves. It serves as a repository where current information, resources, solutions to problems, and responses to inquiries about your products and services are stored. How can you determine if a knowledge base aligns with the needs of your organization?

It may be the right time to shift from a just a normal FAQ list to a knowledge base if:

knowledgebase

Online Help Systems

We specialize in developing online help systems that your organization requires, offering users an effortless way to utilize and navigate your software applications. Regardless of the intricacy of your software and the preferences of your end-users, our team collaborates closely with you to provide a tailored solution. This solution not only accelerates end-users familiarity with the application but also reduces the burden on your support resources.

Benefits

Increased Cutomer Satisfaction

Customers are more satisfied when their needs are fulfilled without having to speak to anyone

User Friendly benefits

When a product or application is simple to configure, use, or manage, it not only provides a better experience and heightened value to the end-user but also benefits your company.

Decrease in Customer Support Cost

Online help systems will help to reduce the customer inquires, thereby reducing your customer support cost

User Productivity Increases

Having access to the information helps the users to engage with the product faster

All your How to questions answered (1)

knowledgebase

Documentation Portals

Our offerings are adaptable and facilitate the management of diverse content, catering to a wide array of objectives, settings, processes, and distribution channels. This ensures that your diverse audiences are reached wherever they may be, granting effortless access to the information they require.

We Provide

Any Device, Anywhere

Our portals provide information and searchability from any device and anywhere

Responsive Layouts

Easy to use and flexible layouts with the information so that the users have access to complex information in a user friendly way

We can translate your knowledgebase into 110+ languages